What to do when it doesn't work
Simple guides for the usual situations: a call won't connect, a video loads forever, a familiar site stopped opening. Plus calm answers to “what is a VPN”, “is it safe” and “how do I pay”. No jargon.
WhatsApp calls don't work
Messages arrive but calls won't connect
Telegram won't load media
Messages arrive but photos, video and voice notes won't load
YouTube stalls and won't load
Video at 144p, endless loading, freezing halfway
Instagram won't open
The feed and stories won't load, the app won't get in
What a VPN is in plain words
Explained with everyday examples, no jargon
VPN is on but nothing works
Connected, but the site or the video stays silent
Didn't find your situation?
More guides are on the way — and in the meantime write to Ivan in support: we'll tell you what to do in your particular case, free of charge.
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